Refund policy
BFF Here Return, Refund & Cancellation Policy
We want you to love your BFF Here purchases! Please review our return, refund and cancellation policies before placing your order.
RETURNS — STORE CREDIT ONLY
Eligible returns are accepted for STORE CREDIT ONLY. We do not issue refunds to the original form of payment for customer-requested returns.
All return requests must be initiated through your BFF Here customer store account within 7 days of delivery.
To be eligible for a return:
- Items must be unworn, unwashed and unaltered.
- Original tags must remain attached.
- Items must be free of makeup, deodorant, pet hair, odors, stains or other signs of wear.
- The return must be initiated through your BFF Here customer store account within the return window.
- Items sent back without first initiating a return will not be accepted.
Once an eligible return is received and inspected, the applicable BFF Here store credit will be issued.
RETURN SHIPPING & REDO
If Redo Return Coverage was purchased at checkout, eligible return shipping will be covered according to the terms of the Redo program.
If Redo Return Coverage was not purchased, the customer is responsible for the cost of return shipping.
Original shipping charges are non-refundable.
CUSTOMER-REQUESTED CANCELLATIONS
If a customer requests to cancel an order or item after the purchase has been placed and BFF Here approves the cancellation, the amount will be issued as STORE CREDIT ONLY.
A customer-requested cancellation does not qualify for a refund to the original form of payment.
Because many of our items are ordered specifically based on customer purchases, including preorder and closing-date merchandise, cancellation requests are not guaranteed to be approved.
ITEMS CANCELLED BY BFF HERE
If BFF Here is unable to fulfill an item and BFF Here cancels the item, the amount paid for that item will be refunded to the original form of payment.
This is different from a customer-requested cancellation.
DAMAGED OR DEFECTIVE ITEMS
If an item arrives damaged or defective, please notify BFF Here within 3 days of delivery and provide clear photos showing the damage or defect.
Once the damage or defect has been verified, BFF Here will determine the appropriate resolution, which may include a replacement when available or a refund to the original form of payment.
Damage caused by wear, washing, improper care or use after delivery is not considered a manufacturer defect.
SALE & FINAL SALE ITEMS
Items marked Final Sale are not eligible for return, exchange or store credit.
Clearance merchandise and merchandise specifically identified as Final Sale at the time of purchase are final sale.
PREORDERS & CLOSING-DATE ITEMS
Preorders and closing-date items are ordered based on customer purchases and vendor availability.
Estimated arrival dates are estimates and may change due to manufacturer, vendor, freight or other delays outside of BFF Here’s control.
A delay in an estimated arrival date does not automatically qualify an order for cancellation or a refund.
If BFF Here ultimately cannot fulfill an item and cancels it, the amount paid for that item will be refunded to the original form of payment.
STORE CREDIT
Store credit issued for an approved return or customer-requested cancellation may be used toward a future BFF Here purchase.
Store credit is not redeemable for cash and cannot be converted to a refund to the original form of payment.
REFUNDS TO ORIGINAL FORM OF PAYMENT
Refunds to the original form of payment will only be issued for:
- An item that is cancelled by BFF Here because we are unable to fulfill it, or
- Verified damaged or defective merchandise when a refund is determined to be the appropriate resolution.
All other approved returns and customer-requested cancellations will be issued as STORE CREDIT ONLY.
By completing a purchase with BFF Here, you acknowledge and agree to this Return, Refund & Cancellation Policy.
Exchanges:
If you have received an item and would like to exchange for the same item in a different size, please follow the return guidelines. We will process the exchange once the item is received back.
WE CAN NOT HOLD ITEMS FOR A RETURN.
Gift Returns:
Store credits are linked directly to the account used to make the purchase. If you are returning an item that was received as a gift, and you would like the credit applied to a separate account, you must email us at bffherereturns@gmail.com with the confirmation to which account the credit will be applied to.